I want to change my order

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:

  • Changing the item or size
  • Delivery/billing address
  • Adding items to your order
  • Shipping method

There is a 15-minute window where you can cancel your order by locating the order in your account section and hitting the ‘cancel order’ button

After 15-minutes, it is too late to cancel the order and you’ll need to follow our returns process.

If you don’t have a customer account, we’re unable to cancel the order for you.

  • Email:ella@amesin.com
  • Telephone:0086-731-89781969

I have received a faulty item

In the event you have received a defective item, please contact us immediately with the following information:

  • Your order number
  • Which item is damaged
  • A description
  • Photographic evidence

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!

All claims for parcels arriving damaged must be made within 7 days of the delivery date.

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.

***Due to our Blackout Campaign, we're experiencing an extremely high volume of interactions, we'll aim to get back to you as soon as we can but we appreciate your patience in the meantime as reply times are slower than usual***

  • Email:ella@amesin.com
  • Telephone:0086-731-89781969

You have sent me the wrong item

In the unlikely event you have received the wrong item, please contact us immediately with the following information:

  • Your order number
  • The name of the item you did not receive
  • The name of the item you received in it's place
  • A photograph of the item you have received

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified to your satisfaction.

Unless proof that you have received an incorrect item has been verified by a member of the support team, we cannot begin to take the steps needed to rectify the problem.

You may be required to return the incorrect item back to us, but a member of the customer support team will advise you if/how to return the item.

***Due to our Blackout Campaign, we're experiencing an extremely high volume of interactions, we'll aim to get back to you as soon as we can but we appreciate your patience in the meantime as reply times are slower than usual***

  • Email:ella@amesin.com
  • Telephone:0086-731-89781969
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